Return Policy

At On The Post Products, we strive to ensure a seamless shopping experience for our valued customers. We understand that sometimes, issues may arise with the products you purchase. That’s why we have developed a simple and customer-friendly return policy:

• Defective Products: If you receive a defective or damaged product, we are more than happy to assist you. Please notify us within 30 days of delivery, and we will provide you with a return label free of charge. Once we receive the defective item, we will either replace it or issue you a full refund, depending on your preference.
• Non-Defective Returns: Unfortunately, we do not accept returns for non-defective products. We encourage you to carefully review the product details and specifications before purchasing. If you need assistance choosing the right product, our knowledgeable team is always ready to help.
• Shipping Losses: While we make every effort to ensure your order reaches you safely, On The Post Products cannot be held responsible for any shipping losses that may occur after the package leaves our facility. We recommend contacting the shipping carrier directly to resolve any issues related to lost or damaged boxes.

We want to ensure that you are delighted with your purchase from On The Post Products. If you have any questions or concerns regarding our return policy, please contact our friendly customer support team.  We are here to assist you in any way we can.